Imagine that you have been working these days at Iberia, Barajas airport. You need to calm down many tourist waiting to fly.
Give here possible answers and relaxing messages to all the possible claims done by angry tourists.
Have a look at the following article to read some input on this topic.
Sunday, January 11, 2009
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Good morning sirs. I am terribly sorry but some flights are delayed because of bad weather conditions. I am here to help you and I will try that everybody has what needs.
ReplyDeletePlease first I request you listen me, I have not more information and I can say this only. I hope that you understand this situation and when I know something more I will comunicate you. Now Nobody can to do much more. Please, I request you have patient and mantain the calm. I stay here to help you but now you must be wait untill everything is right.... Of course yes, our company will respond for the damages ocasioned by this delays. Thank you very much.
Great, Carmen!! Thank you very much for your excuses. They are really great!
ReplyDeleteAny more comments about this? More explanations? Did you find any error or mistake in her composition? Remember you will be ask to write compositions similar to these in the exam. The more you practice the better marks you'll get.