How to Dial a Rotary Telephone and more.

How to Dial a Rotary Telephone!

As dial telephones were introduced - replacing operator service - instructions were shown in movie theaters as to how to use the new instruments.



http://www.youtube.com/watch?v=CIDw75mUl6c&feature=related

Telephone Doctor Customer Service Training
Telephone Doctor eLearning that addresses how the provide excellent customer service when customers are very upset.



http://www.youtube.com/watch?v=kDvEWS018nw

Learn the most common phrases and expressions for making phone calls in English. In this beginner English lesson you will see two phone conversations. You will learn how to answer the phone, how to ask to speak to someone, and how to take a message. You will also learn how to cancel an appointment and reschedule for another time.



http://www.youtube.com/watch?v=m-W6dXfm7YE


6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part of a 25-module online video course for customer service professionals. If you'd like to learn more, please go to http://www.goldenmethod.com.




http://www.youtube.com/watch?v=ACKbkmO9rLg&feature=related

Do you usually speak on the phone in English?
Do you call overseas or to EU and use your English?
Do you find it hard?
How do you cope with difficult and/or angry customers?
Please, do tell us!!