Thursday, May 10, 2007

Oral and Writing Communication

As students of Tourism, you'll have to deal with customers in different situations, and this means that you'll have to write letters or emails giving details (about a hotel, a restaurant, a country, a town or city, for example) or answering people's requests or complaints. But that's not all. You'll have to speak with them, in person or on the phone.

In the link above, you can find some useful vocabulary about oral and writing communication and you'll also find some information about the structure of the letters.

You could practice writing a letter, a hotel complaint, for example and then writing the apologising letter.

1 comment:

  1. Dear customer,

    Answering your letter received the last Monday, here you have the datas you ask for.

    The arrival hour is before 18PM and the departura have to be before 12AM. If you can arrive before 18PM, phone us to communicate it to our personal.

    The accomodation is in double rooms, with spectacular views to the sea.

    Our restaurant is open from 7AM to 22PM. Breakfast is buffet, and lunch y dinner is à la carte.

    If you have more dubts, phone or write us.