General Manager´s Blog

Do hotels keep a blog??

And hotel managers???

What are these blogs about????

http://www.opushotel.com/blog/

http://www.hotel-blogs.com/guillaume_thevenot/

http://www.hotelchatter.com/

http://blogs.travel-library.com/category/hotels/

Oral and Writing Communication

As students of Tourism, you'll have to deal with customers in different situations, and this means that you'll have to write letters or emails giving details (about a hotel, a restaurant, a country, a town or city, for example) or answering people's requests or complaints. But that's not all. You'll have to speak with them, in person or on the phone.



http://www.ego4u.com/en/business-english/communication


In the link above, you can find some useful vocabulary about oral and writing communication and you'll also find some information about the structure of the letters.

You could practice writing a letter, a hotel complaint, for example and then writing the apologising letter.

The worst part of being a receptionist

When working, we all have things we don't like to do. Unit 8 has been dealing, most of it, with the job of being a receptionist. I always have thought this could be a very nice occupation, but we could also find very hard tasks...Have a look at this funny article!

http://www.notmydesk.com/guide/receptionist.html

Metropolitan Museum: New Greek and Modern Galleries

As you may have read in the news, a new section on Classic art has been opened in the Metropolitan Museum of New York. Works have been collected by buying sculptures and other item to private collectors. What do you think about this? Do you think it is a good way of acquiring art?